Terms and conditions

Product description

Silverwax is a manufacturer of care products for car, motorbike, boat and recreational vehicle (RV). Our products are made in Québec. For any further information or question, you can call US at 418-522-2332.

Warranty

Silverwax guarantee that the product works properly if its used in accordance with the instruction manual and guarantee that the product respects the quality standards of Silverwax.

Terms of payment

Costumers may purchase online securely via our website. Silverwax trusts Stripe service for online payment. We only accept the following credit cards : Visa and Mastercard.

Sales conditions

By purchasing our products, you agree with full knowledge to provide us your contact details such as credit card number, full address, phone number and email address. These information allow us to process your purchase order, to contact you if you win a price in a contest or promotion and, with your authorization, send information about our products by e-mail.

By using our website, you acknowledge having read, understood and accepted these terms and conditions.

Delivery

Delivery is normally expected within 3 to 5 working days. No parcel will be delivered outside of Canada, neither than in United-States. Every purchase order will only be delivered to the credit card’s owner address. Free shipping on order over 50$.

Return

If you are not satisfied of a product purchased online via our website (www.silverwax.ca) or in our store located at 6499 rue Zéphirin-Paquet, QC, G2C 0M3, you may request a full refund within 10 days following the date of your purchase (including public holidays and weekends). To request refund, you have to call us at 418-522-2332.

If you request refund for a product not purchased on our website (www.silverwax.ca), nor than in a Silverwax store, you shall return to the participating retailer where you bought the product for any further information.