FAQ - Frequently asked questions

Welcome to our FAQs: here you will find answers to the most frequently asked questions.

Shipping & Returns

What are the delivery times?

Orders are prepared within 24–48 business hours. Delivery typically takes 3 to 5 business days across Canada.

Do you offer free shipping?

Yes. Free shipping is available on orders of $75 or more (before taxes).

Can I return a product?

Yes. Unused products in their original packaging can be returned within 10 days of delivery.

Who pays for return shipping?

Return shipping is covered by the customer, unless the item is defective or the error is ours.

How do I request a return or refund?

Contact our customer service team with your order number—we’ll guide you through the process.

Do you offer exchanges?

We do not offer direct exchanges. Return the item and place a new order.

Orders & Tracking

Can I modify or cancel my order?

Yes, as long as it hasn’t shipped. Contact us quickly to make changes.

How do I track my order?

You’ll receive a tracking number by email once your order ships.

What if I didn’t receive my order?

Check your tracking link first. If needed, contact us and we’ll help.

Can I checkout as a guest?

Yes, no account is required.

Products & Detailing

Are Silverwax products safe for all surfaces?

Yes. Most products are safe for paint, plastic, rubber, and exterior surfaces. Always follow label instructions.

Are your products beginner-friendly?

Absolutely. Professional results, made simple and easy to use.

How do I choose the right products?

Each product fits a step: wash, decontaminate, protect, or finish. Visit our Help Me Choose section.

How much product should I use?

Use a small amount. Even application gives better results than excess.

How do I get the best results?

Follow the instructions on each product. Proper use makes all the difference.

Are your products made in Canada?

Yes. Proudly developed and manufactured in Quebec since 1999.

How long does protection last?

Wax lasts several weeks. Advanced ceramic protection like Nano X5 can last for years, depending on use and conditions.

Usage Tips

Where should I start?

Start with a full wash, then apply a protective product like wax or ceramic coating.

How often should I wash my car?

Every 2 weeks is recommended for optimal protection.

Can I use products in direct sunlight?

For best results, apply in the shade on a cool surface.

Can I combine multiple products?

Yes. Our products are designed to work together as a complete routine.

Payment & Security

What payment methods are accepted?

Major credit cards and secure Shopify payment options.

Is payment secure?

Yes. All transactions are encrypted and secure.

Availability

Do you ship across Canada?

Yes, we ship nationwide.

Where can I buy in-store?

Available at Canadian Tire, Canac, select BMR locations and specialty retailers and at our headquarters. Visit our Find a Retailer page.

Warranty & Support

What if a product is defective?

Can you help me choose products?

Yes. Our team is here to help, or visit Help Me Choose.

About Silverwax

Silverwax creates high-performance car care products designed to clean, protect, and enhance your vehicle. Proudly made in Quebec, our products deliver professional-grade results—made simple.

AVAILABLE IN STORES

You can find Silverwax products at hundreds of locations across Canada.

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Who We Are

Our mission

To deliver professional-grade, Canadian-made car care products that combine power, simplicity, and innovation, giving every user exceptional results with minimal effort. We strive to make expert performance accessible, enjoyable, and trustworthy—so that caring for your vehicle feels eortless and rewarding, every time.

Our vision

Driven by innovation, we lead the market with cutting-edge formulas engineered in our own laboratory.

Our values

1. Professional Performance
2. Simplicity & Accessibility
3. Authentic Canadian Craftsmanship
4. Passion for Perfection
5. Customer Satisfaction First

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