FAQ - Frequently asked questions

Welcome to our FAQs: here you will find answers to the most frequently asked questions.

Shipping & Returns

What are the delivery times?

Orders are prepared within 24–48 business hours. Delivery typically takes approximately 8 business days across Canada.

Do you offer free shipping?

Yes. Free shipping is available on orders of $75 or more (before taxes).

Can I return a product?

Yes. Unused products in their original packaging can be returned within 10 days of delivery.

Who pays for return shipping?

Return shipping is covered by the customer, unless the item is defective or the error is ours.

How do I request a return or refund?

Contact our customer service team with your order number—we’ll guide you through the process.

Do you offer exchanges?

We do not offer direct exchanges. Return the item and place a new order.

Orders & Tracking

Can I modify or cancel my order?

Yes, as long as it hasn’t shipped. Contact us quickly to make changes.

How do I track my order?

You’ll receive a tracking number by email once your order ships.

What if I didn’t receive my order?

Check your tracking link first. If needed, contact us and we’ll help.

Can I checkout as a guest?

Yes, no account is required.

Products & Detailing

Are your products beginner-friendly?

Absolutely. Professional results, made simple and easy to use.

How to choose the right products?

Each product fits a step: wash, decontaminate, protect, or finish. Visit our Help me Choose section.

How much product should I use?

Use a small amount. Even application gives better results than excess.

How do I get the best results?

Follow the instructions on each product. Proper use makes all the difference.

Are the products made in Canada?

Yes. Proudly developed and manufactured in Quebec since 1999.

How long does the protection last?

The duration of protection varies depending on the product used and the conditions of use. A wax can offer several weeks of protection, while an advanced ceramic coating like Nano X5 can last for several years. For optimal results, always refer to the duration indicated on the product label.

Usage Tips

Where should I start?

A successful car detailing routine relies on three simple steps: cleaning, restoring, and protecting.

How often should I wash my car?

The frequency varies depending on your usage, the season, and road conditions. Generally, washing every two weeks is ideal to keep your vehicle clean and maintain its shine.

Can I use products in direct sunlight?

For best results, apply in the shade on a cool surface.

Can I combine multiple products?

Yes. Our products are designed to work together as a complete routine.

Payment & Security

What payment methods are accepted?

Major credit cards and secure Shopify payment options.

Is payment secure?

Yes. All transactions are encrypted and secure.

Availability

Do you ship across Canada?

Yes, we ship nationwide.

Where can I buy in-store?

Available at Canadian Tire, Canac, Patrick Morin, select BMR locations and specialty retailers and at our headquarters. Visit our Find a Retailer page.

Warranty & Support

What if a product is defective?

Can you help me choose?

Yes. Our team is here to help, or visit Help Me Choose section.

About Silverwax

Silverwax creates high-performance car care products designed to clean, protect, and enhance your vehicle. Proudly made in Canada, our products deliver professional-grade results—made simple.

Didn't find your answer?

Contact our team.

Who We Are

Our Mission

At Silverwax, we believe that achieving professional-grade results shouldn't be reserved for experts. Since 2013, we have been developing products in Canada that combine innovation, performance, and simplicity to make car care more accessible, more effective, and more rewarding for everyone.

Our Vision

We aspire to become a North American benchmark in car maintenance by pushing the standards of quality, innovation, and customer experience. Our ambition is to enable more and more motorists to take care of their vehicles with pride, confidence, and pleasure.

Our Values

Performance. Accessibility. Innovation. Quality. Authenticity. These values guide every one of our decisions, from the lab to our customers' garages. They reflect our commitment to designing quality products here in Canada, with the same passion that has driven us since day one.

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