Only online orders placed at www.silverwax.ca or in-store at our address located at 6400, rue Zéphirin-Paquet, QC, G2C 0M3, are eligible for return or refund.

All return or refund requests must be authorized by a member of our customer service department. Please contact us at 1-800-681-2332 or info@silverwax.ca.

Items must be returned within 10 days of receipt. Return shipping costs are the responsibility of the customer. Opened or used items are not eligible for a refund.

If you purchased one of our products from a retailer, please contact them directly for more information.